FAQS

CLIENT PORTAL

  • The log in page is cut off on my mobile phone?

    If you are having trouble seeing the log in instructions whilst using your phone to navigate iFirm, try turning your phone to landscape to extend the display.

  • First time using iFirm/ No log in details?

    One of our office managers will need to add you manually to our portal before you can access it and use all the features. If you do not yet have a username and password please contact our office to be set up.

  • How do I sign/ save my document?

    1. Once you recieve the email from assetaccounting@cchifirm.com click the "here" link to open the portal
    2. Use your log in details to login
    3. You will now be in your "Documents to be Signed" folder
    4. Click the "Sign Now" button in blue
    5. This will open your document for viewing/ signing 
    6. Review all the information then click the yellow "Sign" buttons and follow the prompts
    7. Once all have been completed click the yellow "Finish" button at the bottom of the document or the top right-hand corner
    8. Once this is completed you will return to the "Unread Documents" folder
    9. To access your document for download, click the "Documents" tab on the left-hand side of the page then click "Signed Documents" or the folder named the year you are looking for
    10. This will bring up your documents. Click on the document you would like and iFirm will automatically download it for you

  • Do I have to sign my document before I can view it?

    No.


    You will need to press the "Sign Now" button to open your document, but this will not automatically sign your documents before viewing them.

TAX RELATED

  • When is my tax return due?

    If you’re using Asset Accountants & Advisers to prepare and lodge your individual or business tax return, you may benefit from an extended lodgement deadline—often up to May 2025.


    This extended timeframe is available due to our registered tax agent status, which allows us to lodge returns after the standard 31 October 2024 deadline. However, please note that this extension typically applies only if all your prior-year tax returns are up to date and lodged on time.


    Since lodgement deadlines can vary based on individual circumstances, we recommend reaching out to confirm your specific lodgement date with us.


  • Why do I have PAYG instalments?

    If you are an individual (including a sole trader) or trust, you will automatically enter the PAYG instalments system if you have all of the following:

    • instalment income from your latest tax return of $4,000 or more
    • tax payable on your latest notice of assessment of $1,000 or more
    • estimated (notional) tax of $500 or more.

    A company or super fund will automatically enter the PAYG instalments system if any of the following apply; it:

    • has instalment income from its latest tax return of $2 million or more
    • has estimated (notional) tax of $500 or more
    • is the head company of a consolidated group.

  • Why is my PAYG instalment higher than last quarter?

    Your PAYG Instalment amount is reviewed and adjusted each time you lodge your tax return. If your most recent tax return reflects higher investment or business income, the ATO may increase your instalment amount.


    This adjustment ensures that you’ve prepaid an appropriate portion of your estimated tax liability on your investment or business earnings. The goal is to help you avoid a large tax bill when you lodge your next tax return.

  • What information/ documents do I need to supply for my tax to be completed?

    See below a Tax Information Checklist that covers all information/ documentation you may need to supply your accountant with.


    Tax Information Checklist

BOOKKEEPING

  • When are the BAS quarters and when are they due?

    The BAS quarters are as follows:

    1. July - September (Due 28th October)
    2. October - December (Due 28th January)
    3. January - March (Due 28th April)
    4. April - June (Due 28th July)

  • When are my super guarantee payments due?

    Quarter 1: 

    1 July - 30 September (Due 28 October)


    Quarter 2:

    1 October - 31 December (Due 28 Jan)


    Quarter 3:

    1 January - 31 March (Due 28 April)


    Quarter 4:

    1 April - 30 June (Due 28 July)

  • What happens if I pay my super late?

    If you don't pay an employee's super guarantee (SG) to the right super fund on or before the due date you must:

  • When does Single Touch Payroll (STP) require to be finalised?

    You need to make a finalisation declaration by 14 July each year to ensure your employees can access their finalised information to complete their tax return.


    If you can't make a finalisation declaration on or before the due date, you will need to apply for a deferral.

  • What is a TPAR?

    Businesses and government entities who make payments to contractors may need to report these payments and lodge a Taxable payments annual report (TPAR).


    Contractors can include subcontractors, consultants and independent contractors. They can operate as sole traders (individuals), companies, partnerships or trusts.


    A TPAR must be lodged by 28 August each year.

CORPORATE SECRETARIAL

  • Why do I have to pay a fee every year for my company?

    Every company and managed investment scheme has an annual review date, usually the same date it was registered. Shortly after this date, we issue an annual statement and an invoice. You need to pay the annual review fee to keep your entity registered.


    If you don't pay the annual review fee in time, you will be charged with additional fees.


    Currently ASIC charges $321 a year for this.


    Please use this as an opportunity to review all details are correct.

  • Why do I have an ASIC late fee?

    If you don't pay the annual review fee in time, you may need to pay additional fees.


    Lodgement or payment up to one month late— $96 late fee.

    Lodgement or payment over one month late— $401 late fee.

  • What is a Memorandum of Resolution of Directors?

    A Memorandum of Resolution of Directors is a formal document that records the decisions or intentions of board members on behalf of the corporation.


    Signing and returning this is an easy way to let us know you have reviewed the company details and everything is correct and up-to-date.

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